FAMILY and Friends Discount

 

When you come to retire from Telefónica did you know you could still be eligible for the Family and Friends and Customer Discount? This additional Telefónica Pension Plan benefit allows you to share these discounts with up to 10 Family or Friends and 60 Customers.

 

So what’s the deal? 

  • Each retiree will have an allowance of ten discounts available to give Family and Friends as follows:
    • 50% off Airtime Plan for custom plan Refresh tariffs (excluding Apple Watch)
    • 30% off SIM Only and Direct Standard contracts
  • Retirees will be able to give a further total of 60 connections a Customer discount worth 10% off (custom plan Refresh airtime, SIM Only and Direct Standard tariffs) – this includes the balance of existing Family & Friends connections any retiree has (so if a retiree has used 35 discounts at 50/30% already then they will have 25 discounts available at 10%).
  • Customers with an existing Family & Friends discount will continue to receive this until they next upgrade.
  • All discounts must be requested within 30 days of connection or upgrade.

 

These discounts are available on core tariff (minutes and texts) only.

 

Please note the Family & Friends and Customer discounts are not available on Pre to Post Pay tariffs, sharer tariffs and Apple watch tariffs.

 

So what’s the deal?  Sounds great, how do I apply?

 

The process for requesting a Family and Friends discount for leavers is simple. Providing you meet our eligibility criteria (see below, ‘am I eligible?’) you would then email our VIP team at Telefónicavipsupport@O2.com who will confirm your activated EIN.

 

Once your Family and Friends are connected or have upgraded, you will need to decide if you want them to receive one of your ten Family and Friends (50% off custom plan Refresh Airtime or 30% off SIM Only/Standard Direct tariffs) discounts or if you want to give them one of your sixty Customer discounts (10% off custom plan Refresh Airtime or SIM Only/Standard Direct tariffs).

 

Applying a Family and Friends discount (50% off custom plan Refresh Airtime or 30% off SIM Only/ Standard tariffs)


To apply a Family and Friends discount text the following to 2020:

 

Text DISCOUNTFAMILY (Space) Employee Number (Space) Mobile number (to apply the discount to)

(e.g. DISCOUNTFAMILY 1234567 07123456789)

 

Applying a Customer discount (10% off custom plan Refresh Airtime, SIM Only/Standard tariffs)

 

To apply a Customer discount text the following to 2020:

DISCOUNTCUSTOMER (Space) Employee Number (Space) Mobile number (to apply the discount to)

(e.g. DISCOUNTCUSTOMER 1234567 07123456789)

 

The discount will usually appear on the customer’s next monthly bill (unless for example the bill has just been created before the discount could be applied, in which case it will appear on the following month’s bill).

 

So what’s the deal? How do I know how many discounts I have available to me?

 

If you’re not sure how many of your 10 Family and Friends or 60 Customer discounts you have left just send the following text to 2020:

HOWMANY (Space) Employee Number

(e.g. HOWMANY 1234567)

You will receive one text response that tells you how many of your Family and Friends and Customer discounts you have left.

 

Am I eligible for the retiree family and friends discount?

 

  • An individual must have been a Telefónica employee and part of at least one section of UK Telefónica Pension Plan.
  • An individual can only apply for this benefit within 12 months of leaving Telefónica regardless of how they exit Telefonica. For this benefit, Telefónica defines a retiree as ‘an individual who draws at least one section of their Telefónica pension plan’. This is a discretionary benefit which Telefonica holds the right to withdraw at any point for whatever reason. Entitlement to this benefit only applies once an individual has received their first pension payment.
  • Providing a retiree has taken this benefit within 12 months of retirement. A retiree can then upgrade their plan, (or their friends and family plans) at any point(s) in retirement by re-applying for the discount.

 

Are there any other terms and conditions?
 

  • All discounts need to be requested within 30 days of connection or upgrade.
  • The maximum number of discounts you can request is 10 Family and Friends and 60 Customer.
  • The discount is available on the Airtime Plan only, not the Phone Plan or any Up Front Cost.
  • Any promotional bolt-on (like the current £5 for top up data bolt-on) isn’t included.
  • Family and Friends/Customer discounts cannot be used in conjunction with any other promotional offer.
  • Family and Friends/Customer discount is not available on Pre to Post Pay tariffs, sharer tariffs and Apple watch tariffs.
  • Any existing recurring monthly discount will be removed when you submit a Family and Friends or Customer discount request.
  • If your Family and Friend upgrades they’ll need to re-request the Family and Friends or Customer discount through you.
  • Please note the Family and Friends and Customer discount cannot be used on connections/upgrades processed by a third party (e.g. Carphone Warehouse).
  • All discounts must be requested using only your own Employee number.
  • This is a discretionary benefit which Telefonica holds the right to withdraw at any point for whatever reason.