MyHR - For general questions or more support
If you ever have a query or want some advice we're happy to help, just call
our My HR (previously EPSC).
Tel: 0800 731 2638.
Or Email: MyHRUK@O2.com
Conduent - For employees to make changes to their Pension Plan contributions (Conduent are the flexible benefits provider who manage www.telefonicarewards.com):
Please visit www.telefonicarewards.com. Alternatively, you can contact our Conduent Flexible Benefits team.
Tel: 0800 731 2638 and select option 2.
Or Email: firstname.lastname@example.org
Standard Life - administrators for DC (Defined Contribution) elements of your pension (Section 1, Core DC and auto-enrolled):
Standard Life House
30 Lothian Road
Tel: 0345 60 60 077
Or Email: email@example.com
If you have DC savings through the Telefónica UK Pension Plan you can visit www.standardlife.co.uk at any point to view your latest Pensions Statement. Simply register using your unique (TM) Plan number. Once you've logged in you can also change your Pension Investment choices. If you cannot find your Plan number please call Standard Life on the above number. You can also change your Normal Retirement Age by contacting Standard Life directly.
LCP - For ex-final salary / DB (Defined Benefit) elements of your pension:
Team – Telefónica Pensions Administration
Lane Clark & Peacock LLP
St Paul's House
For the quickest response please call LCP directly on 0800 731 2638 and select option 3.
Alternatively, LCP will aim to respond to your query within ten working days when contacted by email: Team-TelefonicaAdmin@lcp.uk.com
Members of the Telefónica UK Pension Plan can also call LCP to request certain documents such as the Trust Deed and Rules. Upon request, LCP will also be able to provide you with your latest DB Pension Statement.
Info Sys - For questions on your pay contact our payroll team
Tel: 0800 731 2638 and select option 1.
Or Email: firstname.lastname@example.org
Pension scheme registry
Information about the Plan will be given to the Registrar of Occupational and Personal Pension Schemes. It's a central tracing agency to help individuals keep track of their former pension arrangements as they move jobs.
If you want to use their service, write to:
Registrar of Occupational and Personal Pension Schemes
PO Box 1NN
Newcastle upon Tyne
Financial Advice and further support
If you're unsure how any of the matters mentioned on this website affect you, you should consider seeking independent financial advice. You can obtain a list of financial advisers in your area and find out much more via the following websites:
Pensions Advisory Service (or call 0300 123 1047 for free and impartial advice on Pensions).
Pension Wise (or call 0800 138 3944 to arrange an appointment - from age 50 onwards).
The Money Advice Service (or call 0800 138 7777 for more information or to seek financial advice).